To us, support means ensuring that the veterinary surgeon gets accurate help, fast; at all times. In case of a defect, but also with setting up the configuration options and the use of the programme.
In your practice as a veterinary surgeon you are available to your clients 24/7. We find it only logical that you may expect the same from us.
Nothing is more annoying than not being able to make an X-ray in an emergency situation because of a glitch in the system. In such cases we offer immediate expert assistance by telephone. Most problems get solved within a few minutes.
In the event of more complex issues we can jump in remotely via Teamviewer. We always have spare equipment available just in case.
But we also guarantee non-stop fast and efficient support if you need help with the daily use of the software or setting up the configuration options, etc.
As the distributor and co-developer of the system we have unique in-depth knowledge of the complete installation and configuration.
A wide range of novelties, including a virtual router, protection covers, control boxes with mobile interface, and the alternative and compact control card for integration into desktop PCs, was developed fully by Veterinary Solutions. We know all these elements through and through.
If necessary, we can always fall back on the FUJIFILM local service centre (located in Zwijndrecht for the Belgian market). The people at the service centre are capable of solving software as well as hardware problems. This means that the hardware does not have to be shipped to a faraway country, which saves time and money.
In addition, a subscription to our optional update contract gives you the certainty that your system is updated according to the most recent technology.
Ask for our list of references to read testimonials about our support.